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Helpful Information
Please find below our company policies, feel free to get in touch via email contact@epiclaserdesigns.com or alternatively use our contact form here.
As many of our products are made from natural materials, they require a little care to keep them looking their best. We recommend hand washing where appropriate and avoiding prolonged soaking.
Please visit our Product Care & Cleaning page for full care instructions.
Your privacy is important to us. We are committed to protecting your personal information and using it responsibly. Please visit our Privacy Policy for full details about how we collect, use and protect your information.
Our Terms of Use explain the terms and conditions that apply when accessing and using the Epic Laser Designs website. Please visit our Terms of Use page for full details.
Information about ordering from Epic Laser Designs, including our refunds and returns policy, can be found on our Ordering & Returning page. If you need any further help, please get in touch.
Our Planet
Caring for the environment is an important part of how we work at Epic Laser Designs.
Our sustainability practices have been independently assessed, placing us within the top 10% globally and top 3% in the UK within our field.
We use FSC® and PEFC®-certified materials wherever possible, alongside reclaimed and responsibly sourced materials. We use recycled and recyclable packaging, work to minimise waste and have invested in professional filtration equipment to safely filter emissions from our laser processes.
We also support tree planting to help offset our remaining carbon emissions and continue to look for practical ways to reduce our environmental impact.